Shipping policy

Last updated: 5 September 2026

Where we deliver

We currently deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). We don't yet ship to the Channel Islands, Isle of Man, BFPO addresses or outside the UK. If you'd like to see Chuffed in your country, email us at william@eatchuffed.com and we'll let you know when we get there.

Delivery cost

• Standard delivery: £3.49
• Free standard delivery on orders over £35

Delivery cost is shown at checkout before you pay.

Delivery times

We dispatch orders within 1–2 working days of receiving them. Please allow 7–14 working days for delivery. Our gummies are currently shipped from our fulfilment partner's warehouse overseas while we build up stock in the UK, which is why delivery takes longer than you might expect. We'll shorten this as soon as we can.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 2pm on a Friday are treated as received on the following Monday.

Tracking

Every order is tracked. You'll get a tracking link by email once your order has been dispatched. If tracking hasn't updated for more than 7 working days, email us and we'll chase it.

Delivery address

Please check your address carefully at checkout. We can change an address if you email us before the order is dispatched, but once it's on its way we can't redirect it. If a parcel is returned to us because the address was wrong or incomplete, we'll refund the order minus the delivery cost, or resend it for the standard delivery charge.

Late, lost or damaged parcels

If your order hasn't arrived 20 working days after dispatch, we'll treat it as lost and either send a replacement or refund you in full – your choice. If your order arrives damaged, email us within 7 days of delivery with a photo and we'll send a replacement at no cost.

Returns

Because Chuffed is a food product, we can't accept returns of opened bags. Unopened bags can be returned within 14 days of delivery for a refund of the product price; you'll need to cover the return postage. See our refund policy for full details.